Privacy Policy

1. Introduction

Welcome to Mediaptch (accessible at mediaptch.garden). We respect your privacy and are committed to protecting the personal data of visitors to our website, in line with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy policy explains how we collect, store, and process your personal information when you browse our site, use our vehicle-care advice guides, or submit an online enquiry form.

2. Information We Collect

We collect personal data that you voluntarily provide to us when you fill out our online enquiry forms. This includes:

• Your name
• Your email address
• Your vehicle manufacturer, model, and year
• Any detailing goals or structural damage details you choose to share in the message box

In addition, we collect non-identifiable technical data automatically through functional cookies, including your IP address, browser type, and page interaction times, to help optimize our portal's usability.

3. How We Use Your Data

Your personal data is processed solely for the following purposes:

• To respond directly to your technical vehicle-care questions and advice requests
• To schedule in-person physical vehicle inspections at local workshop bays
• To analyze regional UK vehicle trends and optimize our informational content
• To ensure compliance with our security and legal terms of use

We do not use your information for automated profiling, nor do we sell, rent, or lease our contact database to third-party advertising networks.

4. Data Retention & Security

We maintain industry-standard security safeguards to shield your personal information from unauthorized access, loss, or alteration. Data collected via our enquiry form is kept only for as long as necessary to fulfill your advisory request, or up to 12 months for record consistency, unless a continuing vehicle-care service relationship is established.

5. Your Legal Rights

Under UK GDPR, you have the right to request access to your personal data, request the correction of any errors, or ask for the complete erasure of your record from our files. If you wish to exercise these rights, please submit an enquiry through our Contact Form.